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Technical Support Analyst in Raleigh, NC with Greene Resources

Date Posted: 9/6/2018

Job Snapshot

Job Description


Job Number: 31222


Technical Support Analyst


Job Description:

Our client, located in Raleigh, NC, is seeking a skilled Technical Support Analyst to add to their team. This individual will need experience in PC support and customer service as well as an extensive background in system updates, imaging configuration, troubleshooting, and desk side support. This is a full time, contract opportunity.


Responsibilities:


  • Provide exceptional customer service in person, via phone and email as appropriate

  • Resolve help desk issues including troubleshooting hardware and software issues

  • Perform user administration duties

  • Logging and processing support calls

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Planning and undertaking scheduled maintenance upgrades

  • Obtaining replacement or specialist components, fixtures or fittings

  • Maintaining records of software licences


Education Requirements:


  • Associate's degree or equivalent


Desired Background/Skills:



    Qualifications:


    • At least 5-7 years' experience in PC support and customer service

    • A+ Certified

    • Extensive background in system updates, imaging configuration, troubleshooting, and desk side support

    • This individual needs to be self-motivated to work without close supervision, and have strong communication skills

    • Experience in Active Directory, Win 7, 10, Office 2010, 2013 and laptop imaging

    • Successful use of Exchange Server, Mobile Iro, Druva and LAN/WAN TCP/IP

    • Able to work in Share Point

    • Experience with Heat Ticketing

    • Knowledge of Peripheral configuration


    Other Information: