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Technical Customer Support Specialist in Raleigh, NC with Greene Resources

Date Posted: 4/2/2018

Job Snapshot

Job Description


Job Number: 29803


Technical Customer Support Specialist


Job Description:

Our client has an exciting opportunity for a Technical Customer Support Specialist to join their new Raleigh based team. This role will involve managing the support desk and working as part of the customer project management team. The role is well suited to someone with support desk experience and a technical mind. As this is a customer facing role, the ideal candidate will be outgoing and warm with a friendly personality. This is a full time, contract to hire position.


Responsibilities:


  • Provide first line support on the client's software product, ensuring all queries are resolved in a timely manner via both email and telephone

  • Work as part of a global support team to improve support material and offers

  • Attend internal project meetings, capture and document actions arising from these meetings

  • Assist Project Leaders in ensuring customer requirements are delivered

  • Provide back office support to on-site teams for new customer implementations

  • Assist customer project team with SQL database imports, database configuration support and report writing as required


Education Requirements:


  • Bachelor's Degree or relevant degree or equivalent Professional Business Qualifications


Desired Background/Skills:



    Qualifications:


    • Experience in customer service/technical support environment for a software product

    • Knowledge of the manufacturing industry would be a plus

    • Experience with SQL and/or SSRS/SSIS elements preferred

    • Excellent verbal and written communication skills

    • Good team player with strong interpersonal skills

    • Able to work with minimal supervision

    • Self-motivated and quick learner

    • Ability to manage several tasks/projects at one time

    • A willingness to develop skills and broaden experience/knowledge


    Other Information: