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Support Engineer in Raleigh, NC with Greene Resources

Date Posted: 10/9/2018

Job Snapshot

Job Description


Job Number: 31568


Support Engineer


Job Description:

Our client, located in Raleigh, NC has grown into the industry-leading standard for IT buying and reselling and are looking for a Support Engineer to add to their team! This position is responsible for providing support and guidance externally, to both current and prospective customers, as well as internally, including consulting with key business units to ensure the achievement of organizational goals. This individual will conduct complex troubleshooting diagnostics, research, evaluation, and documentation duties on hardware, software, operating systems, and network problems for administrators and end users. You will also participate in the implementation and design of cloud computing environments and resolve requests for assistance. This is a full time, direct hire opportunity that offers competitive benefits, 401k and PTO.


Responsibilities:


  • Identify needs for customers and consult on solutions for those needs while continually highlighting and advancing process improvements.

  • Recommend procurement of tools in order to resolve customer issues.

  • Resolve endpoint and mobile device issues as they arise.

  • Collaborate on sales engineering support and promotion.

  • Perform customer requirements gathering, monitoring and answering requests for assistance.

  • Coordinate customer communication and scheduling.

  • Perform internal system audits, data entry, Quote and Agreement reviews.

  • Use internal systems to document all requests, solutions and time accounting.

  • Resolve tickets after hours and be on-call for emergency issues on a rotation basis.

  • Resolve open requests for assistance based on SLA guidelines.

  • Uses a variety of tools and information to monitor and report on systemic issues and highlight to management areas for improvement.

  • Perform other duties as assigned.


Education Requirements:


  • Bachelor's degree in Computer Information Systems or a related field.


Desired Background/Skills:



    Qualifications:


    • Ability to work in a collaborative, team based environment and be detail oriented.

    • Excellent interpersonal skills.

    • Strong ability to speak and write clearly and concisely.

    • Advanced level knowledge of Microsoft and Mac operating systems.

    • Expert at administering, monitoring, and troubleshooting a number of cloud computing solutions including G Suite and Office 365.

    • In-depth knowledge of Microsoft Windows and Windows Server, Mac OS X, Microsoft Exchange, Outlook, and Office.

    • In-depth knowledge of DNS systems.

    • Experience with file sharing systems.

    • Two (2) years of proficient support experience in the Information Technology field with specific emphasis on Microsoft software infrastructure and mobile devices.

    • Experience supporting Cloud Computing and SaaS solutions.

    • Pass G Suite Administrator exam within 30 days of hire date.


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.