Support Engineer in Raleigh, NC with Greene Resources

Date Posted: 10/24/2019

Job Snapshot

Job Description


Job Number: 35181


Support Engineer


Job Description:

Our client is looking for a Contract Support Engineer to join their team! This position is responsible for providing support and guidance externally, to both current and prospective customers, as well as internally, including consulting with key business units to ensure the achievement of organizational goals. This is a full time, 6 month contract to hire role based in Raleigh, NC.


Responsibilities:


  • Identify needs for customers and consult on solutions for those needs while continually highlighting and advancing process improvements.

  • Recommend procurement of tools in order to resolve customer issues.

  • Resolve endpoint and mobile device issues as they arise.

  • Collaborate on sales engineering support and promotion.

  • Perform customer requirements gathering, monitoring and answering requests for assistance.

  • Coordinate customer communication and scheduling.

  • Perform internal system audits, data entry, Quote and Agreement reviews.

  • Use internal NeoCloud systems to document all requests, solutions and time accounting.

  • Resolve tickets after hours and be on-call for emergency issues on a rotation basis.

  • Resolve open requests for assistance based on SLA guidelines.

  • Uses a variety of tools and information to monitor and report on systemic issues and highlight to management areas for improvement.

  • Perform other duties as assigned.


Education Requirements:


  • Bachelor's degree in Computer Information Systems or a related field.


Desired Background/Skills:



    Qualifications:


    • 2 years of proficient support experience in the Information Technology field with specific emphasis on Microsoft software infrastructure and mobile devices.

    • Experience supporting Cloud Computing and SaaS solutions.

    • Pass G Suite Administrator exam within 30 days of hire date.

    • Ability to work in a collaborative, team based environment and be detail oriented.

    • Excellent interpersonal skills. Strong ability to speak and write clearly and concisely.

    • Advanced level knowledge of Microsoft and Mac operating systems.Expert at administering, monitoring, and troubleshooting a number of cloud computing solutions including G Suite and Office 365.

    • In-depth knowledge of Microsoft Windows and Windows Server, Mac OS X, Microsoft Exchange, Outlook, and Office, iPhone, Android and Windows mobile devices, DNS systems and file sharing systems.


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.