Supply Chain Account Services Manager in Raleigh, NC with Greene Resources

Date Posted: 1/12/2021

Job Snapshot

Job Description

Job Number: 40104

Supply Chain Account Services Manager

Job Description:

Our client, a global semi-conductor company, is looking for a Supply Chain Account Services Manager to join their team. This role will be responsible for representing the company to its customers, being an advisor and delivering excellent customer service. The Account Services Manager will be a subject matter expert who will enable process improvements, help drive down costs and develop supply chain strategies.


  • Customer facing supply chain advisor, responsible for partnering with customer to understand customer process, requirements and supply chain needs

  • Primary supply chain expert representing company to the customer and fully responsible for supply response and management

  • Independently leads and manages the customer account, and drives improvement for the same

  • Handles all customer requirements in relation to order fulfilment and placement, forecasts, billing issues, shipping, etc.

  • Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost

  • Proactive management of 3PL?s and internal customer safety stock to ensure rotation and maximize working capital.

  • Manages supply issues through close collaboration with customer and internal organizations including Sales, BU, Quality, Finance, Legal as needed

  • Works with Sales and Customer to achieve quarterly revenue targets

  • Ensures compliance to contracts and influences contract performance

  • Comprehensive knowledge of industry practices and service strategies

  • Good knowledge of semiconductor manufacturing process and supply chain to represent company to the customer

  • Manages escalations effectively by working with customer and engaging/leading internal discussions to achieve resolution

  • Minimize total Supply Chain costs between customers and company

  • Manages customer order bookings and billings; owns revenue attainment for owned customer account

  • Knowledge and skills in ERP system design and implementation for Order To Cash program readiness

  • Work with IT, Program team and team members to define business requirements for enterprise wide SAP implementation program. Responsible for working with team for successful design, definition, testing and implementation of SAP Order To Cash process and tools.

Education Requirements:

  • Bachelors Degree in Business Management, Supply Chain Management, Statistics, Mathematics, Data Science, Industrial Engineering, Finance or other Engineering field

  • MBA, APICS certification or other advanced degree perferred

Desired Background/Skills:

  • Semiconductor or high-tech industry experience

  • Experience across multiple aspects of the supply chain, i.e. with previous roles in inventory management, manufacturing planning, distribution channel management, sales forecasting, etc.

  • Demonstrated ability to translate data sets into meaningful insights to influence optimal decisions with cross-functional partners

  • Detail-oriented with strong analytical, organizational, decision making, problem solving and presentation skills

  • Proven ability to ?manage-by-influence? cross-functional teams without formal authority

  • Ability to drive effective business conversations with senior leaders and cross-functional partners

  • Navigates effectively through ambiguous processes


  • SAP implementation or working knowledge of SAP is a strong preference.

  • Working knowledge in Tableau, Excel required. Knowledge in Oracle and Salesforce preferred.

  • Proficiency with statistical modeling and demand planning software.

  • Expertise in data acquisition, spreadsheet/database development and analysis

Other Information:

    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.