Solutions Engineer in Raleigh, NC with Greene Resources

Date Posted: 6/3/2019

Job Snapshot

Job Description


Job Number: 33595


Solutions Engineer


Job Description:

Our client, located in Raleigh, NC is seeking a skilled Solutions Engineer to add to their team! This position is responsible for designing, deploying, and supporting cloud solutions across all 60+ of our vendors, but is focused in Office 365, G Suite, and public cloud (Azure, GCP, etc.). The person in this role is considered a subject matter expert in one or more technologies and the day-to-day workload will consist of sales engineering, systems engineering, support, and success tasks.


Responsibilities:


  • Lead cloud deployment projects and enforce standard deployment process and scope

  • Install and configure software at desktop and server level where applicable

  • Assist customer or customer?s support vendor(s) with configuration of on-premise systems: servers, networking, legacy systems

  • Assist sales team with designing customer solutions and scoping projects accurately

  • Remain up-to-date on required certifications and on industry trends

  • Resolve escalated tickets and work with vendor where necessary

  • Troubleshoot desktop, server, and mobile issues for end-users

  • Use internal systems to document all requests and projects

  • Resolve technical issues over the phone or remotely after hours and be on-call for emergency issues on a rotation basis

  • Perform other duties as assigned


Education Requirements:


  • Associate degree in Computer Information Systems or a related field


Desired Background/Skills:


  • Advanced level knowledge of Windows and Mac operating systems

  • Advanced level knowledge of mobile devices - Android and iOS

  • Advanced level knowledge of Windows Server and Active Directory

  • Advanced level knowledge of DNS


Qualifications:


  • Three or more (3+) years of proficient administration experience in the Information Technology field with specific emphasis on Windows Server and related technologies

  • Experience supporting cloud or SaaS environments

  • Ability to work in a collaborative, team-based environment and be detail-oriented

  • Excellent interpersonal skills

  • Strong ability to speak and write clearly and concisely

  • Ability to self-start and self-motivate - remote and after-hours work is required

  • Expert knowledge of Office 365 and/or G Suite

  • Proficient in datacenter technologies - servers, storage, networking - particularly as they apply to public and hybrid cloud environments


Other Information:


  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.