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Service Manager in Wilmington, NC with Greene Resources

Date Posted: 9/4/2018

Job Snapshot

Job Description


Job Number: 31223


Service Manager


Job Description:

Our client, a locally-owned trailer dealer that specializes in sales, service, and leasing, is looking for an experienced Service Manager to join their team. If you believe customer service is the most important philosophy in business, and are an experienced Service Manager looking to work in a family environment that values their employees, please apply. Hours M-F 7:30-5:30 NO weekends, NO after-hour service calls! Salary: $50k-$60k


Responsibilities:


  • Control and direct activities within the service department to ensure all work performed is completed in an accurate and timely manner, equipment and tools are maintained, and the service area is compliant with determined safety requirements

  • Resolve customer/service problems in a prompt and efficient manner to minimize customer inconvenience and maximize business

  • Prepare estimates for customers and insurance adjusters and input billing in computer for customer and internal work performed

  • Maintain a current price listing for maintenance and routine repairs.

  • Monitor warranty documentation for discrepancies and problems on a daily basis

  • Interface with factory representatives to resolve customer complaints and maintain warranty expenses

  • Document factory recall procedures and update appropriate departments via correspondence as needed

  • Plan and facilitate training sessions and daily service department meetings

  • Develop and maintain an effective department through the selection, training, compensation, motivation, termination and review of service personnel


Education Requirements:


  • Bachelor's degree from four-year college or university preferred

  • Two to four years of related experience and/or training

  • Or, equivalent combination of education and experience


Desired Background/Skills:


  • Minimum 4 years of experience as a service manager in a trailer/trucking/heavy equipment environment

  • Communication skills, both written and oral

  • Computer literacy skills to include proficiency in Microsoft Office

  • Organization skills

  • Time management skills

  • CDK experience preferred


Qualifications:


  • Ability to manage 8 employees-payroll, evaluations, etc

  • Minimum four years of experience as a Service Manager

  • Valid NC Driver's License

  • Ability to lift 50 lbs


Other Information:


  • Must believe that "customer service is our number-one priority"