Service Management Specialist in Houston, TX with Greene Resources

Date Posted: 10/9/2019

Job Snapshot

Job Description

Job Number: 34995

Service Management Specialist

Job Description:

Our client is looking for a Service Management Specialist to join their team! The Service Management Specialist is responsible for assisting the DC Systems Manager in planning, deployment, and daily operation of all IT Logistic related matters within the DC environment. This is a full time, contract position based in Raleigh, NC.


  • Facilitate first and second tier support for technical matters within the Distribution Center and across the Enterprise while managing third tier support escalations as needed.

  • Work with local management to make decisions based on supported systems to maintain superior uptime of all equipment, applications, and software.

  • Represent local facility in planning for the installation and implementation of new systems, services, applications, and processes.

  • Maintain strong working relationship with internal support teams and application vendors.

  • Document and log incidents using ticketing system for metric and performance-based reporting.

  • Perform preventative maintenance and daily health check of supported systems to ensure uptime and stability.

  • Assist in the planning, deployment, and management of complex IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle.

  • Provide other duties as required.

  • The position will be expected to respond to off-hour emergencies and perform off schedule work as required.

Education Requirements:

  • Associate degrees in MIS required; Bachelor's degree in IT preferred or equivalent combination of education and experience.

Desired Background/Skills:

  • Experience in Highjump 1

  • Understanding of how a DC operates


  • 3-5 years of experience supporting warehouse operations or logistics in an IT support role.

  • Basic understanding of Warehouse/Logistics processes, such as receiving, selection/picking, consolidation and shipping.

  • Experience supporting all aspects of warehouse / supply chain systems, including Warehouse Management Systems (HighJump/HighJump1) and Warehouse Control Systems (Fortna, Tompkins Control Systems, and WSI).

  • Ability to troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation.Application support & PC application experience

  • Documentation experience (Highjump, Jira)

  • Hands-on experience and technical aptitude managing and maintaining full Windows environments.

  • Able to install, configure, and maintain PCs, Handheld RF equipment (Zebra, Honeywell, etc.), printers, and related peripheral devices.Strong verbal communication and technical documentation skills.

  • Experience working with 3rd party vendors for onsite and offsite equipment repairs, quality control of work performed, and coordination of outage windows between multiple internal and external stakeholders.

  • Experience providing high-quality support in a demanding customer service environment.

Other Information:

  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.