Senior IT Support Analyst in Wilmington, NC with Greene Resources

Date Posted: 6/10/2019

Job Snapshot

Job Description

Job Number: 33660

Senior IT Support Analyst

Job Description:

Our client, a leader in developing and marketing biomedical devices, is looking for an Senior IT Support Analyst. The Senior IT Support Analyst will be a high-level technical resource in the US business with a principal responsibility of ensuring IT solutions within the company. This is a fantastic opportunity for an experience, dynamic and customer focused Business Systems / IT Application Support Analyst to join a fast-growing company. The Senior IT Support Analyst will be the primary point of contact and coordinator of support issues for the core system applications. The role would suit a candidate who is looking to work with a varied and challenging mix of off the shelf products, in-house development applications and third-party products. As such you will also assist in the management of the bug tracking, testing and application release management and fixes into our core ERP / CRM products and be a part of the technical change management team. You will be expected as a team member to assist / support users in both the US and UK. Senior IT Support Analyst position offers excellent benefits and compensation based on experience.


  • Provide administrative and functional support for the business ERP system (Epicor)

  • Support for the business CRM system (

  • Ensure delivery of any activity to the highest professional standards.

  • Ensure resolutions are achieved within company time frames.

  • Ensure a good relationship between the all teams world-wide

  • Track all incidents logged on system call logging tool

  • Take ownership of issues and escalate when required to the next level support.

  • Ability to develop and recommend solutions for problems/issues

  • Ensure that effective change management control methodologies are operated.

  • Assist in maintaining internal client satisfaction within the IT team.

  • Provide as required a high level of technical input to the IT support team

  • Help coach other Team Members

  • Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms ? On-premise and cloud based

Education Requirements:

  • 4 year degree preferred

Desired Background/Skills:

  • 5 years+ working in a supporting role


  • Supporting ERP Systems in an SME environment

  • SQL Database Management

  • SSRS Reporting tools

  • Good Knowledge of PC Operating Software (Windows 7 and above)

  • Knowledge of Networking environments including Lan, Wan, WiFi

  • Microsoft Office 365

  • Good Communicator / Problem solving

  • Supporting Users locally and remotely when necessary

  • Ability to follow company processes and create new ones when required

  • Support and assist local team members

Other Information: