Remote Contact Tracing Specialist in Raleigh, NC with Greene Resources

Date Posted: 11/4/2020

Job Snapshot

Job Description

Job Number: 39556

Remote Contact Tracing Specialist

Job Description:

Our Client, located in Raleigh, NC, is looking for a Remote Contact Tracing Specialist to join their team! The Contact Tracing Specialist is responsible for performing essential tasks that support case and incident investigation related to occupational and non-occupational health exposure to COVID-19 (SARS-CoV-2). This is a full time, contract opportunity that has multiple shift options Monday - Friday.


  • Conduct investigations and maintain case notes.

  • Compile information and submit reports on each case data.

  • Conduct investigations via telephonic, text message, and email communications to team members.

  • Follow company guidance documents on case investigation and coordination.

  • Communicate with team members on company requirements, eligible benefits, and return to work procedures.

  • Communicate with HR business partners.

  • Utilize case management tools and web-based forms to track information.

  • Use established formats and procedures, enter data and provide administrative support to the Risk and HR teams as directed.

  • Send outgoing mail and correspondence as directed by the Triage Manager.

  • Set up meetings, reserve and prepare MS Teams meeting rooms.

  • Schedule virtual conference calls as needed.

Education Requirements:

  • High School Diploma required, Associate's Degree preferred.

  • Bilingual or Multi-lingual skills preferred (French).

  • 3-5 years' experience in a customer service, auditing, investigations, legal, or claims management environment.

  • History of working in a PII or HIPAA controlled environment.

  • Ability to complete online Contact Tracing Training, Incident Investigation Training and other training the company determines necessary for this position.

Desired Background/Skills:

  • Strong oral/written communication skills.

  • Interpersonal skills and ability to follow decision-based workflows.

  • Proficient in Microsoft Office 365, Teams, and knowledge of web-based document flow and/or case management tools.

  • Strong IT skills a plus.


  • Communicates effectively with team members regarding case and health information while providing a high degree of customer service with empathy.

  • Strong attention to detail and organization.

  • Demonstrated ability to be self-motivated, creative and thorough in business interactions.

  • Ability to work effectively both independently and in a collaborative team - oriented environment; able to meet deadlines.

  • Ability to establish and maintain effective working relationships with a multitude of business partners, internally and externally.

  • Ability to keep health information private and manage PII information with care.

Other Information:

    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.