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Remarketing Specialist in Raleigh, NC with Greene Resources

Date Posted: 8/24/2018

Job Snapshot

Job Description


Job Number: 31146


Remarketing Specialist


Job Description:

Our client, based in Raleigh, NC, provides managed services for Repossession, skip trace, Remarketing, legal, and field services. They are currently seeking an experienced Remarketing Specialists in their Raleigh, NC office to work remarketing cases through our portal. This is a full-time, contract to hire position.


Responsibilities:


  • Provide excellent client service to lenders seeking to remarket unpaid assets by acting as the liaison between the lender and auction agents.

  • Responsible for efficiently managing approximately 400-500 cases or more at one time.

  • Gather and document appropriate, detailed and accurate information in our proprietary portal to manage the remarketing process to completion.

  • Communicate by phone and electronically with lenders, vendors, client representatives and other individuals in a timely and thorough manner.

  • Recognize new cases and identify the best auction agent to remarket that case for the lender.

  • Monitor case updates to ensure that the auction agent is working each case to specified guidelines in a timely manner; review invoices to be certain that vendors are complying within the terms of their agreement.

  • Identify when cases need to be moved to other stages of remarketing, and continue monitoring and documenting through each stage.

  • Monitor any overdue cases and assure cases are kept current including notifying the appropriate source when an update is needed.

  • Prioritize and manage multiple tasks to completion.

  • Respect and follow the business needs of the organization and professional needs of others including their workload balance, and time at and away from the work station.

  • Work within assigned team and lender group while being flexible to support other teams or departments in times of need.


Education Requirements:


  • Associate's Degree or equivalent.


Desired Background/Skills:



    Qualifications:


    • 1 year of client service experience.

    • Auction industry experience preferred with specific knowledge of auto valuation and auction processes.

    • Must be extremely reliable and detail oriented with a high sense of urgency in order to monitor the entire process successfully and in a timely manner.

    • Must have excellent time management skills and strong communication skills.

    • Responsible, reliable, self-starter and be able to self-manage across multiple accounts.

    • Strong computer skills, proficiency in Microsoft applications as well as the ability to learn other applications and apply them quickly and accurately.

    • A positive personality, great phone voice, professional work ethic, dependability, loyalty and a desire to succeed for both yourself and your team.


    Other Information: