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Parts & Service Manager in Wilmington, NC with Greene Resources

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job Number: 28813

Parts & Service Manager

Job Description:

Our client, a locally-owned trailer dealer that specializes in sales, service, and leasing, is looking for an experienced Parts and Service Manager to join their team. If you believe customer service is the most important philosophy in business, and are an experienced Parts and Service Manager looking to work in a family environment that values their employees, please apply.


  • Control and direct activities within the service department to ensure all work performed is completed in an accurate and timely manner, equipment and tools are maintained, and the service area is compliant with determined safety requirements

  • Order parts and supplies at the best possible price and delivery time from parts vendors as necessary

  • Maintain a sufficient parts and supplies inventory at levels decided upon by management

  • Resolve customer/service problems in a prompt and efficient manner to minimize customer inconvenience and maximize business

  • Approve all Parts Department purchases and stock orders and ensure they are properly recorded in computer system

  • Oversee all Purchase Order and Repair Order functions and ensure they are properly recorded in computer system

  • Prepare estimates for customers and insurance adjusters and input billing in computer for customer and internal work performed

  • Maintain a current price listing for maintenance and routine repairs as well as current required material safety data sheets

  • Monitor warranty documentation for discrepancies and problems on a daily basis

  • Interface with factory representatives to resolve customer complaints and maintain warranty expenses

  • Document factory recall procedures and update appropriate departments via correspondence as needed

  • Attend factory seminars, training courses, and periodic management meetings to discuss management problems or changing trends within the industry

  • Plan and facilitate training sessions and daily service department meetings

  • Develop and maintain an effective department through the selection, training, compensation, motivation, termination and review of service personnel

Education Requirements:

  • Bachelor's degree from four-year college or university

  • Two to four years related experience and/or training

  • Or, equivalent combination of education and experience

Desired Background/Skills:

  • Communication skills, both written and oral

  • Computer literacy skills to include proficiency in Microsoft Office

  • Customer relations background

  • Math aptitude

  • Organization skills

  • Time management skills


  • Minimum four years experience as a Parts and Service Manager

  • Valid NC Driver's License

  • Ability to lift 50 lbs

Other Information:

  • Must believe that "customer service is our number-one priority"


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