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Operations Manager in Clayton, NC with Greene Resources

Date Posted: 6/26/2018

Job Snapshot

Job Description

Job Number: 30632

Operations Manager

Job Description:

Our client is a development/real estate company based in Clayton, NC, that believes culture plays a huge role in enjoying your job. They know that happy employees equal productive employees! Our client is currently looking for an energetic Operations Manager who wants to grow with an innovative company. As an Operations Manager, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will also manage a team of managers, training managers, and other direct reports.


  • Work with Managers to recommend a new position as needed supported by time reports, productivity reports, upcoming sales projections, etc.

  • Review weekly productivity reports, time tracking reports, and retainer reports.

  • Follow up with appropriate manager concerning anything in report that needs attention.

  • Communicate with managers concerning any new reports, ensure we are using the reports to make changes and make adjustments as needed.

  • Work with report creator to provide team lead/manager with requested report.

  • Report to President when there is a high level concern or repeated issue found via reporting that the manager may need assistance with solving.

  • Review info in Client Issue form, decide to handle via ticket phone call etc., assign to appropriate team lead/manager and give instructions/suggestions as to how to approach situation.

  • Continue to train team leads/managers and explain to them the thought process behind decisions so they have more information to start making correct decisions on their own.

  • Approve proposed solutions from Marketing to solve client issues that involve refunds or early cancellations.

  • Give advice when a system can be approved or resources can be shared in a more efficient way so Marketing can present the solutions.

  • Spot check support tickets and alert manager of any issues as needed.

  • Get stamp of approval on any high level decisions regarding employees, client satisfaction, etc.

Education Requirements:

  • Bachelor's degree or equivalent.

Desired Background/Skills:


    • Proven experience managing/leading teams.

    • Effectively lead and execute company projects.

    • Excellent written and verbal communication skills.

    • Able to prioritize and handle multiple tasks at once.

    • Positive and encouraging attitude.

    Other Information: