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Level 1 IT Technician in Winston-Salem, NC with Greene Resources

Date Posted: 3/5/2018

Job Snapshot

Job Description

Job Number: 29543

Level 1 IT Technician

Job Description:

Our client, an IT services and support provider in Winston-Salem, NC, is seeking a Level 1 IT Technician to join their team. The Level 1 Technician will act as the primary contact for all client support calls and will work with other technicians to problem-solve and create solutions for all of the client's technology needs. This position is full-time and offers a competitive salary, based on experience, plus benefits.


  • Handle first-line troubleshooting to understand client problems

  • Attempt to resolve or adequately diagnose problem

  • Create service ticket

  • Ensure problems are resolved remotely or dispatch technician as appropriate

  • May go on-site for Level 1 technical issues, usually no more than ten hours per week

  • Manage scheduling of technicians

  • Order parts for technicians as needed

  • Complete administrative support functions as directed by business owner

  • Install, upgrade and optimize PC and network device hardware for clients

  • Manage, administer and secure Local Area Networks

Education Requirements:

  • High school diploma

Desired Background/Skills:

  • Customer service experience in a business to business environment

  • Remote support experience


  • A minimum of CompTIA A+ certification

  • CompTIA Net+ or Security+ also a plus

  • Microsoft Certified Desktop Support Technician desirable

Other Information:

  • Must pass pre-employment drug screening and background check