IT Support Tech L2 in Wilmington, NC with Greene Resources

Date Posted: 8/19/2019

Job Snapshot

Job Description


Job Number: 34524


IT Support Tech L2


Job Description:

Our client, a managed IT Support Provider, is searching for an experienced Level 2 IT Support Technician to join their team. If you have IT experience with a managed services background and a determined mindset to overcome an obstacle, you will enjoy being a part of their fast-paced and dynamic environment. IT Support Technician compensation $40k-$55k plus great benefits.


Responsibilities:


  • Manage inbound customer Issues.

  • Respond to incoming service requests.

  • Prioritize and Schedule service calls based on case priority and availability.

  • Diagnose PC, Networking, Hardware, and Software problems.

  • Accurately record all time (internal or external).

  • On Call / After Hours Support for our customers.


Education Requirements:



    Desired Background/Skills:


    • CompTIA A+

    • CompTIA Net+

    • CompTIA

    • Security +

    • MSDST (Microsoft Certified Desktop Support Technician)

    • MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified Systems Engineer)


    Qualifications:


    • Exchange Server experience.

    • Excellent customer service and communication skills

    • Proficient in Microsoft Windows 7 & 10

    • Exchange Server experience

    • Excellent customer service and communication skills

    • Experience with Microsoft Windows 7/10

    • Server 2012 or 2016

    • Networks: routing and switching

    • Ticketing systems (Autotask or Kaseya)


    Other Information:


    • IT Support Technician must pass pre-employment background check

    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status