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IT Support Specialist in Morrisville, NC with Greene Resources

Date Posted: 2/8/2018

Job Snapshot

Job Description


Job Number: 29353


IT Support Specialist


Job Description:

Our client is seeking an IT Support Specialist to add to their team. The ideal candidate will have a unique blend of IT knowledge, hands on experience, and isn't afraid of tough problems. This individual will also need to have the ability to design robust solutions that scale, have the dedication to ensure high availability, and a natural ability to fit into a dynamic culture.


Responsibilities:


  • Provide desktop support for Windows and Mac computers

  • Configure desktop, laptops and iPhone for new hires

  • Setup and maintain remote office infrastructures including network and phone systems

  • Participate in rotating on call schedule covering after hours, weekends and holidays

  • Answer and complete helpdesk tickets as needed


Education Requirements:


  • BS, BA or equivalent from an accredited four year university


Desired Background/Skills:


  • MCTS, MCITP, Security+, Network+, A+, etc. certifications are preferred

  • Familiar with Atlassian product family (JIRA, Confluence, BitBucket, HipChat)


Qualifications:


  • 2+ years demonstrated success in IT or related field

  • Results-focused and team-oriented with a strong work ethic

  • Ability to prioritize and manage multiple projects/helpdesk tickets simultaneously and drive projects to completion

  • Demonstrated capability to take initiative and work independently

  • Customer service oriented including strong communication skills

  • Excellent problem solving skills, able to effectively troubleshoot issues remotely

  • Experience working with trouble tickets such as Remedey, ZenDesk, Spiceworks, JIRA (preferred)

  • 1 to 2 years of desktop support and Windows administration

  • Basic Exchange 2010 experience

  • Basic Active Directory and domain infrastructure experience

  • Experience with desktop imaging products (Windows Deployment Services, etc.)

  • Experience with remote access/VPN and remote support tools (DameWare, ScreenShare, VNC)

  • Experience maintaining Virtual Machines using VMware, Hyper-V or VirtualBox

  • Basic understanding of VMware, vCenter and vSphere concepts and administration


Other Information: