IT Service Transition Analyst in Raleigh, NC with Greene Resources

Date Posted: 10/9/2019

Job Snapshot

Job Description


Job Number: 34542


IT Service Transition Analyst


Job Description:

Our client is looking for a IT Service Transition Analyst to join their team! The IT Service Transition Analyst will oversee development of Service Transition as a discipline, to lead the execution of Service Transitions and to ensure that services are ready to be supported by the IT organization. This is a full time, contract to hire position based in Raleigh, NC.


Responsibilities:


  • Develops a repeatable, reliable and efficient method for ensuring consistent transition of services from service design and development into operations.

  • Provides expertise in the planning, design and execution of transitioning new and changed enterprise IT services from design and development into operations while ensuring the requirements of the business are effectively realized in operations.

  • Works with the IT Service Management process owners, IT Service Desk, and all other IT Support teams to define a world-class Service Transition process.

  • Monitors the efficiency and effectiveness of the Service Transition process across the organization

  • Leads the execution of Service Transition for enterprise services

  • Works with the Project Management Organization and project team of the new/improved services to ensure that the project will provide all the necessary deliverables

  • Works with the Service Owner, IT organization and stakeholders to ensure the Service Design Package includes related assets and service components that are compatible with each other

  • Ensures the HyperCare period after go-live is utilizing the standard IT Service Management processes from the start of HyperCare, exited on schedule and within planned cost, and meets all pre-defined, agreed exit criteria including service stability and operability.

  • Document known errors before the service moves to production. Ensure user guides, operations guides, how to's and work arounds for use by users, customers, service desk and the operational teams are ready on or before day 1 and are maintained.

  • Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships in provided.

  • Leads, manages and directs other Service Transition analysts


Education Requirements:


  • Bachelor's Degree in Computer Science or other IT related discipline


Desired Background/Skills:


  • ServiceNow IT Service Management experience preferred

  • ITIL v3 Intermediate preferred

  • ServiceNow certifications preferred


Qualifications:


  • ITIL v3 Foundations required

  • Experience of Agile and/or Waterfall development

  • Organized detailed individual who is flexible, self-directed, and works well independently and within teams.

  • Good knowledge and understanding of ServiceNow and associated software is preferred but not required.

  • Thorough understanding of ITIL and demonstrated application of ITIL principles.

  • Ability to work professionally with customers, across the organization and with remote team members.

  • Strong written and verbal communication skills

  • High passion for learning and teaching others


Other Information:


  • Occasional travel to Roanoke, VA if needed for specific projects

  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.