IT Service Coordinator in Wilmington, NC with Greene Resources

Date Posted: 8/7/2019

Job Snapshot

Job Description

Job Number: 34367

IT Service Coordinator

Job Description:

Our client a trusted technology advisor for Managed IT Services is looking for a IT Service Coordinator. The IT Service Coordinator will be the primary contact for all client support calls. The IT Service Coordinator will also serve first-line technician to understand client problems. Hours M-F 8-5 Compensation $35-50k


  • Primary contact for all client support calls

  • Handle first-line troubleshooting to understand client problems

  • Work with the Director of Support and Senior Systems Admin to coordinate their daily technical schedules

  • Attempt to resolve or adequately diagnose problem

  • Create Autotask service ticket

  • Ensure problems are resolved remotely or dispatch technician as appropriate

  • Ensure work is completed and properly documented

  • Manage scheduling of technicians in Autotask

  • Order parts for technicians as needed

  • Any administrative support functions as directed by business owner

Education Requirements:

  • Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Desired Background/Skills:

  • One ? two years customer service experience in a business-to-business environment


  • Prefer a minimum of CompTIA A+ certification

  • CompTIA Net+ or Security+ also a plus; Microsoft Certified Desktop Support Technician desirable

  • Strong organizational and communication skills

Other Information:

  • IT Service Coordinator candidates must pass pre-employment drug screening and background check

  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status