IT Service Center Specialist in Morrisville, NC with Greene Resources

Date Posted: 8/7/2019

Job Snapshot

Job Description


Job Number: 34327


IT Service Center Specialist


Job Description:

Our client, located in the RTP area is seeking a driven IT Service Center Specialist to join their team. This individual will be responsible for Tier I software and hardware support of low to medium complexity on a daily basis via telephone, email, instant message, remote control tool or onsite. Onsite support may include hardware or software installation, troubleshooting, or training. This is a full time, contract to hire opportunity!


Responsibilities:


  • Provide Tier I software and hardware support of low to medium complexity on a daily basis via telephone, email, instant message, remote control tool or onsite. Onsite support may include hardware or software installation, troubleshooting, or training.

  • Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.

  • Enter all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions, as well as properly notating tickets with all customer contact per ITS Standard.

  • Perform workarounds as appropriate if incident cannot be resolved and/or root cause unknown.

  • Perform basic account access request fulfillment or incident management.

  • Configure, troubleshoot and resolve basic remote access issues.

  • Properly notate tickets with all customer contact per ITS Standard.

  • Perform new hire orientation related to PC set-up and use.

  • Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors or managers.

  • Generally follow documented procedures and checklists.


Education Requirements:


  • High School Diploma or GED and 2 years experience in a Call Center/Help Desk /Service Desk environment using and/or supporting Windows, Macintosh, Linux, PDA/Smartphone/Handheld technology; or equivalent combination of education and experience


Desired Background/Skills:



    Qualifications:


    • Professional demeanor, strong customer relations skills.

    • Proven analytical, troubleshooting and problem-solving abilities.

    • Basic understanding of IP networking concepts, trouble-shooting and diagnostics.

    • Basic understanding of web technologies and components.

    • Intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.

    • Ability to multi-task in a fast paced, constantly changing environment.

    • Ability to prioritize and perform a variety of concurrent tasks with minimal direction.

    • Ability to effectively and clearly deliver information to a range of audiences.

    • \Ability to work well with others.

    • Excellent written and verbal communications.

    • Must be a team player and enjoy working in a customer service environment.

    • Excellent organizational skills.

    • Highly self-motivated and directed with a keen attention to detail.


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.