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IT IMAC Specialist I in Raleigh, NC with Greene Resources

Date Posted: 2/11/2019

Job Snapshot

Job Description


Job Number: 32572



Job Description:

Our client, located in the RTP area, is seeking a skilled IT IMAC Specialist to add to their team! This individual will be responsible for deploying replenishment computers, new hire equipment, various peripherals and IT equipment to the staff. Additionally, the IT IMAC Specialist I will provide Tier I software and hardware support of low complexity on a daily basis via telephone, email, instant message, or onsite as needs dictate. Onsite support may include hardware or software installation, troubleshooting, or training. This is a full time contract opportunity.


Responsibilities:


  • Deploy new machines to existing employees during the replenishment process.

  • Migrate data from staff's old machines to new machines, basic set up of computer for use, and ensure all peripherals are working as intended.

  • Prepare and deploy new hire equipment, peripherals, and other IT equipment.

  • Schedule a follow up with the new hires to ensure everything works to the specifications of the customer.

  • Provide Tier I software and hardware support of low complexity as the needs of the business dictate via telephone, email, instant message, or onsite.

  • Onsite support may include hardware or software installation, troubleshooting, or training.

  • Diagnose and resolve incidents using documented procedures and checklists in the performance of most responsibilities.

  • Properly notate tickets with all customer contact per ITS Standard.

  • Perform new hire orientation related to PC set-up and use.

  • Function, somewhat independently, under general direction of more senior Service Center analysts, supervisors or managers.

  • Generally, follow documented procedures and checklists.


Education Requirements:


  • High School Diploma or GED and 2 years of experience in a Call Center/Help Desk /Service Desk environment using and/or supporting Windows preferred.


Desired Background/Skills:



    Qualifications:


    • Professional demeanor, good customer relations skills.

    • Ability to multi-task in a fast paced, constantly changing environment.

    • Ability to troubleshoot and problem-solve problems of low complexity.

    • Basic understanding of troubleshooting computer networking connectivity.

    • Knowledge of Active Directory or ability to learn.

    • Intermediate knowledge of MS Windows, MS Outlook, Internet Explorer, and MS Office applications.

    • Ability to work overtime, as needed.

    • Type a minimum of 35 wpm accurately. Must be a touch typist.

    • Troubleshooting technical problems of low complexity.

    • Prioritize tasks with minimal direction.


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.