IT Customer Service Coordinator in Burlington, NC with Greene Resources

Date Posted: 11/13/2020

Job Snapshot

Job Description

Job Number: 39396

IT Coordinator

Job Description:

Out client is looking for an IT Coordinator. The IT Coordinator is responsible for the completion of software license purchases along with subscription and support renewal requisitions. Candidate will provide support for Service Now Request and Incident tickets associated with software licensing. The analyst will work with the IT Asset Management team to maintain the annual software support and contract renewal calendar.


  • Manage and maintain maintenance coverage to ensure timely renewals.

  • Work with the sourcing and procurement groups to ensure requisitions and purchase orders are completed on a timely basis.

  • Validate and complete support renewal requisitions in PeopleSoft.

  • Track procurements throughout their lifecycle (request to payment) and update respective systems as necessary.

  • Maintain a renewal timeline for software maintenance support and contract renewals.

  • Ensure that supporting documents/artifacts (quotes, POs, contracts) for renewals and purchases are stored by software publisher in the shared drives to be used for software asset management and compliance.

  • Conduct spend analysis and present business cases to support/justify procurement decisions and activities.

  • Create, maintain and support department SOPs and procedures as it relates to this position.

Education Requirements:

  • Bachelor's Degree in a technical or business field or other related and relevant field; or equivalent work experience.

Desired Background/Skills:

  • Proficiency in using the Microsoft office suite of applications, especially Excel and Word.

  • Business communication skills

  • Strong background in procurement, customer service and service management

  • Experience with working in ServiceNow and PeopleSoft (or other procurement system)

  • Experience with an IT Asset Management program is a plus


  • Demonstrated knowledge of purchasing and financial methodologies, processes and practices.

  • Effective communication (verbal and written) and documentation skills.

  • Proven process improvement and problem solving skills.

  • Knowledge of and interest in relevant third party software applications.

  • Not afraid to learn new technologies and asking questions.

  • Demonstrated ability to analyze, research, and possess the ability to learn quickly and adjust to technology changes.

Other Information:

    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.