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HR Support Representative in Roanoke, VA with Greene Resources

Date Posted: 12/5/2018

Job Snapshot

Job Description


Job Number: 31989


HR Support Representative


Job Description:

Our client, located in Roanoke, VA, is seeking a HR Support Representative to join their team! The primary role of the HR Support Representative is to provide call center customer service and processing to promote and enhance the effectiveness of the Human Resources Department. These positions will work on a contract to hire basis offering opportunity for full time hire and future growth. Positions will work 1st shift, Mon-Fri 8am to 6pm, however flexibility to work overtime and potential Saturdays is required.


Responsibilities:


  • Answer Team Members basic questions in a friendly, responsive manner, regarding payroll, benefits, HR, Applicant Tracking, and Performance Management questions. This includes referring Team Members to Starting Line, PeopleCenter and other systems as needed.

  • Educate Team Members on payroll policies, HR guidelines, general Benefit information, and SOPs to ensure consistency for both quality and compliance purposes.

  • Transfer more complex or escalated issues to the HR Service Specialist or Supervisors as appropriate.

  • Meet required service metrics for telephone accessibility, processing volume/turnaround time, and quality.

  • Correspond with customers through email or by telephone to correct missing or incomplete information.

  • Scan and makes copies of correspondence or other printed materials for Team Member files.

  • Work flexibly in a team environment handling cross-functional types of inquiries and processing assignments to respond to peaks in department workload volumes.


Education Requirements:


  • High School Diploma or equivalent required

  • Associate Degree or Bachelors preferred


Desired Background/Skills:


  • 2 years of related experience or training preferred


Qualifications:


  • Proficiency in the use of desktop applications (MicroSoft Office - Word, Excel, Outlook).

  • Working Knowledge of personal computer.

  • Strong verbal and written communication skills.

  • Ability to work both independently and as team member.


Other Information:


  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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