Help Desk Support in Cary, NC with Greene Resources

Date Posted: 6/28/2019

Job Snapshot

Job Description


Job Number: 33829


Help Desk Support


Job Description:

Our client, located in the RTP is seeking a skilled Help Desk Support to add to their team! Technology issues of all shapes and sizes present themselves on a daily basis and we need someone who is customer service focused as well as someone who isn't afraid to get into the weeds to setup equipment, monitor performance, and troubleshoot issues as they arise. This is a full time, contract to hire opportunity.


Responsibilities:


  • Provide Level 1 remote support for Microsoft Windows / Office 365 environment and Google Chrome books.

  • Troubleshoot WiFi connectivity issues remotely.

  • Receiving, documenting, and resolving 25 - 40 trouble tickets daily.

  • Imagining new equipment and updating software on existing equipment.

  • Initial setup and support of desktops, laptops, and mobile devices

  • Installation and support of computer peripherals and other devices, including VOIP handsets

  • Supporting internal software applications.

  • Active Directory tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.

  • Training employees on the use of equipment.

  • Create and maintain technical and user documentation.


Education Requirements:


  • Bachelore's degree in IT focus Or Equivalent experience.


Desired Background/Skills:



    Qualifications:


    • This is an outstanding opportunity for someone with 2 - 5 years of experience working in a customer facing role performing hardware and software support in a fast-paced environment.

    • Good helpdesk and customer service skills

    • Minimum of 5 yrs experience. Desktop, laptop support.

    • Strong customer service skills.

    • Strong attention to detail.

    • Outstanding communication skills

    • Working knowledge of Windows 7 & 10 as well as a working knowledge of Chrome Books.

    • An Information Technology degree (or pursuing a degree) or equivalent experience.


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.