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Help Desk Support Specialist in Cary, NC with Greene Resources

Date Posted: 6/6/2018

Job Snapshot

Job Description

Job Number: 30047

Help Desk Support Specialist

Job Description:

Our client is seeking a full-time help Desk Support Specialist for a contract position located in Raleigh, NC. This individual will support field data collectors with software and equipment malfunctions, create well-written problem logs, document resolution actions, and escalate issues to second tier. You will also image/configure laptops and tablets, manage accounts, and troubleshoot printers, GPS devices, scanners, and other computer peripherals.


  • Resolve hardware/software related issues on various laptop models and mobile devices, while providing a high-level of customer service

  • Provide technical support via phone for multiple proprietary applications

  • Document issues clearly so other staff can continue resolution efforts

  • Install/upgrade multiple software products and prepare computer hardware for deployment

  • Remove viruses and malware from computers and identify/resolve performance issues

  • Follow established processes and procedures to plan, install, test, and implement computer system hardware/software technologies

Education Requirements:

  • Associates degree in Computer Science, Information Technology, or related discipline and 2+ years related work experience

Desired Background/Skills:


    • 1+ years working in a Windows (7 & 10) environment troubleshooting desktop/laptop PCs and associated peripherals, and solving network connectivity issues

    • A strong work ethic

    • Ability to handle multiple tasks in an organized and timely manner

    • Ability to work both independently and with small teams

    • Experience with Active Directory, Microsoft Office/Office 365

    • Strong problem solving and customer service skills

    • Ability to communicate technical instructions to non-technical users with patience and professionalism

    • Excellent verbal and written communication skills

    • Ability to pick-up and apply new processes quickly

    • Experience with Android OS, VPN, and Remote Desktop support

    Other Information: