This site uses cookies. To find out more, see our Cookies Policy

Facilities Operations Manager in Raleigh, NC with Greene Resources

Date Posted: 8/2/2018

Job Snapshot

Job Description

Job Number: 30242

Facilities Operations Manager

Job Description:

Our client, a global non-profit research organization in RTP, is seeking a Facility Operations Manager who will coordinate assigned Facility Operations and Maintenance activities. This position requires supervising skilled staff engaged in the operations and maintenance of assigned facilities. The Facility Operations Manager will manage, monitor, and maintain the building management system, computerized maintenance management systems, services requests, inspecting facilities/equipment and prioritizing and assigning tasks. The Facility Operations Manager will oversee the implementation and management of preventative maintenance programs; and work with staff to select and monitor contractors, purchase supplies, and monitor all expenses. The Facility Operations Manager will provide recommendations for hiring, promotions, managing the operations and maintenance of all campus buildings. This candidate is central to managing emergency response on campus, and managing campus cleanup during inclement weather not limited to snow, tornadoes, tropical storms, hurricanes, and storms. This position is a three month contract to hire opportunity located in Research Triangle Park, NC.


  • Oversee centralized facilities management by providing a seamless interface with service level teams supporting campus through organization, leadership, responsiveness and creativity

  • Interface with Dispatcher, Engineering Manager and team, Project Management, Space Management and Finance teams on special projects including enhancement opportunities and process improvements

  • Manage customer relationships inclusive of but not limited to, responding to requests in a timely manner, appropriately setting expectations, leading initiatives and/or projects to successful completion

  • Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for campus building regards to local, state, and/or federal laws and regulations by working closely with the Facility Management service level team, Facilities Organization, and customers

  • Coordinate discussions with each direct report regarding goal setting, and career development planning

  • Supervises the day-to-day operations in Facilities Operations, which includes: planning, coordinating, and evaluating projects, procedures, systems, and standards; inspecting in-progress and completed work to ensure conformance with established standards; and, monitoring compliance with applicable Federal, State, and Local laws, regulations, codes, and/or standards

  • Collaborate with Sr. Manager and staff to create standard operating procedures

  • Collaborates with Sr. Manager and staff to execute and monitor KPI utilizing data with CMMS, computerized maintenance management system and BAS, Building Automation System

  • Develop and execute appropriate reporting routines to support Facility and Customer goals and objectives

  • Reviews and approves financial invoices, and expense reports for Facility Operations

  • Consults with internal "customers" in understanding programmatic requirements to support research and/or customer

  • Monitors and maintains inventory of PPE for staff, PPE in mechanical rooms, supplies, materials, and equipment

  • Inspects mechanical room, PM, mechanical system modification, and all work performed in house and contracted to ensure it complies with all safety protocols, applicable codes, regulations, governmental agency, OSHA, and company procedures related to building operations and work safety

  • Enhance customer service program and customer survey feedback program while improving response times for customers

  • Document facility management processes and ensure appropriate processes are followed across the campus - provide team training on assigned responsibilities within subject matter expertise

  • Manage service providers and create vendor management routines to ensure Service Agreements are met and work is completed satisfactorily for Facilities and our customers

  • In consultation and collaboration with facility management leadership, oversee the operation, staffing, performance and development of the service delivery team processes

  • Available afterhours to support supervisors regarding unexpected campus emergencies

  • Mentors and coaches team members to further develop competencies; Leads by example and models behaviors that are consistent with the company's values

  • Promote a collaborative work environment

  • Collaborate with Environmental Health and Safety team to oversee improvement and execution of safety program

Education Requirements:

  • Bachelor of Science Degree preferred; 10+ years' proven facility management experience required

  • Associates Degree and 10+ years' proven facility management experience required

  • Reliability and Maintenance Diploma (Preferred but not required)

Desired Background/Skills:

  • Physical requirements include climbing stairs and ability to lift heavy loads of 50 lbs. or more

  • Knowledge of and understanding of HAZMAT awareness including recognition of potential hazardous materials

  • Ability to work and support campus during adverse weather conditions, (ie; hurricane, storms, snow, and ice), as an essential employee

  • Ability to obtain proper security clearances as noted by contracts

  • Strong leadership ability to maintain positive team morale

  • Identify and assess skills of team members and ability to develop training plans for the most and least experienced, and provide hands on training

  • Visionary with ability to develop plan to achieve management objectives.Knowledgeable of OSHA guidelines and building codes

  • Able to prepare preliminary budgets and schedules based on limited initial information

  • Proficient in both oral and written communication

  • Computer proficient (BAS, CMMS, Outlook, Word, PowerPoint, Excel, Project, etc.)

  • Able to handle the stress associated in meeting frequent, multiple and tight deadlines

  • Able to exercise good judgment in support of FSS values and guiding principles

  • Able to handle change rapidly and effectively

  • Able to marshal resources quickly and effectively when necessary

  • Able to deal with multiple requests and personalities

  • Able to work in excess of 40 hours per week as workload and deadlines may require


  • Over 10 years of experience in the Facilities Operations level working in laboratory environments, campus environments, Central Utility Plants, Refrigeration, Controls, Process Water Systems or Exhaust systems

  • 3-5 years of progressively responsible supervisory and leadership experience

  • Ability to write routine reports and correspondence

  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor

  • Knowledge of operation, installation, maintenance and/or repair of Electrical and Mechanical equipment

  • Strong knowledge of CMMS platform and ability to generate desired reports

  • Organizational and planning skills

  • Requires basic analytical skills

Other Information:

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel

  • The employee must occasionally lift and/or move up to 50 pounds

  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

  • Spend hours at a time outside during freezing and warm conditions overseeing inclement weather cleanup (not limited to snow, ice, hurricane, etc.)

  • The environment generally is moderate in temperature and noise level

  • The employee may be required to travel domestically occasionally