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Evening Collections Representative in Raleigh with Greene Resources

Date Posted: 5/16/2018

Job Snapshot

Job Description


Job Number: 30225


Evening Collections Representative


Job Description:

Our client, located in Raleigh, NC is seeking an Evening Collections Representative to support company customers by utilizing tools to deliver superior service and assistance. This position will operate Monday through Thursday from 10:15 am to 7:15 pm and 8:00 am to 5:00 pm on Fridays.


Responsibilities:


  • Collect past due payments, by way of incoming calls or outgoing calls

  • Answer questions related to appropriate loan program, and perform related follow up activities to ensure good customer service

  • Perform assigned skip trace activities to locate the borrower

  • Process returned mail in a manner that meets federal requirements

  • Complete any reports in a timely manner

  • Identify problem accounts and refer them to the appropriate department

  • Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options, and forbearance

  • Basic knowledge of federal regulation relevant to the servicing of loans

  • Identify potential and/or denied claims


Education Requirements:


  • High School Diploma, General Education Degree (GED), or equivalent required

  • Associate degree from an accredited institution perferred


Desired Background/Skills:


  • Basic PC skills with the ability to accurately key actions taken on borrowers records

  • Ability to maintain composure and avoid aggressive behavior in very difficult situations

  • Ability to meet and manage customer expectations in a professional and timely manner

  • Strong oral and written communication skills

  • Ability to complete assigned tasks with minimal supervision

  • Careful attention to detail and thoroughness in completing work tasks

  • Ability to use relevant information and individual judgment to determine whether processes comply with federal regulations and requirements


Qualifications:


  • Minimum of 2 years experience in a related field

  • Customer service or collection experience is preferred


Other Information: