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Deskside Support Technician in Morgan Hill, CA with Greene Resources

Date Posted: 10/12/2018

Job Snapshot

Job Description

Job Number: 31603

Deskside Support Technician

Job Description:

Our client, located in Morgan Hill, CA, is seeking a skilled Deskside Support Technician to add to their team! In this position you will support moving over 200 PC's to a new domain and will help troubleshoot deskside support issues. The project is expected to last ten to twelve weeks. Qualified candidates will provide quality support with a high degree of customer satisfaction, technical expertise and timeliness. The ability to work well under pressure and handle stressful situations is a must. This is a full time, contract opportunity.


  • Understand internal employee needs and provide solutions to help enable the user or process

  • Be a customer advocate and relay customer feedback, needs and wants to the rest of the IT organization

  • Be professional, courteous, empathetic, with good listening skills

  • Strong problem solving and troubleshooting methodologies

  • Receive IT support requests through various channels including phone, chat, e-mail, and employee self service

  • Provide desk side support for hardware and network related issues

  • Investigate, diagnose, and resolve incidents at first contact when possible

  • Support Active Directory domain issues

Education Requirements:

  • Bachelor's degree or equivalent required

Desired Background/Skills:


    • Minimum of 3 years of IT related experience

    • Working knowledge of Windows 7, 10 and MS Office Suites

    • Strong ability to diagnose various OS and application errors and performance issues

    • Strong methodical troubleshooting and problem solving capabilities

    • Previous support experience in a corporate environment in excess of 200 employees

    • Ability to diagnose and repair various IT end user hardware related issues

    • Energetic, enthusiastic, eager to learn, fast learner

    • Excellent attendance and reliability

    • Self-motivated and able to work well with limited direction and supervision

    • Ability to work well under pressure and handle stressful situations

    Other Information: