Data Collection Specialists - Multiple Openings in Raleigh, NC with Greene Resources

Job Description

Job Number: 39912

Data Collection Specialists - Multiple Openings

Job Description:

We are hiring Medical Data Collection Specialists (DCS) for one of the top research institutions in the world, where you would be an integral part of accomplishing the organization's mission to improve the human condition. A DCS will collect data from doctors, hospitals, long-term care institutions and home care agencies.

Responsibilities:

• Perform data entry tasks and navigate an electronic case management system while speaking on the phone

• Identify the correct point of contact for each doctor, hospital, or medical provider over the phone as well as successfully gain his/her cooperation for study participation

• Communicate to medical providers the importance of the survey and why their participation is valuable

• Send and confirm receipt of authorization forms to the provider before collecting data

• Conduct all data collection tasks according to approved protocols

• Identify and communicate barriers to achieving goals with appropriate supervisor(s) and try to apply new solutions to gain cooperation

• Extract and enter relevant medical and financial information into a database

• Review and process a high volume of records efficiently and effectively

• Establish and maintain positive working relationships with supervisors and co-workers.

• Attend and complete project training(s), and successfully complete post-training skills assessment

Education Requirements:

• High school diploma or equivalency is required

• Post-secondary education is preferred

Desired Background/Skills:

• Virtual candidates selected will be provided computer and associated equipment prior to the start date.

• Virtual candidates must meet and maintain the following requirements if selected for this position:

• Quiet, disruption free workspace to preserve sound quality, protecting confidential information

• Comfortable being on camera for meetings, training and/or one on one meetings

• High-speed broadband internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed (To determine internet speed, go to speedtest.net and run the application)

• Access to personal email and phone (either landline or cell)

• **A technology stipend is available to all virtual employees each pay period if they meet the qualifiers

Qualifications:

• One to two years of customer service experience or an equivalent combination of education, training, and experience. Related work experience may include but is not limited to contacting, interviewing, and/or negotiating with business establishments, service providers, and other professional personnel

• Proven business-to-business telephone etiquette and communication skills; Ability to engage and persuade stakeholders successfully

• Excellent computer skills and experience maneuvering between multiple programs/systems

• Excellent interpersonal, problem-solving, and critical thinking skills

• Strong attention to detail

• Effective time management and ability to work independently as required

• Ability to interact comfortably and professionally with a variety of people

Other Information:

• Pay rate is $13.00/hour

• Work hours are Monday through Thursday, 8:45 a.m. - 5:15 p.m., Friday, 8:45 a.m. - 4:45 p.m.

• No Weekends

• Other Benefits Include:

• Full paid training, including demonstrations, practices sessions, and group/mock interviews to properly prepare you for the interviewing tasks

• Tech Stipend for remote work

• Business casual work environment

• Opportunities for growth

• Performance and merit-based compensation program

• Paid time off and holiday pay

• Full time employees eligible to enroll in insurance program

• This client is a U.S. government contractor with controlled-access facilities and must register non-U.S. Persons; therefore, all visitors to their facilities must declare their nationality and citizenship upon arrival at, and before entering their facilities. All candidates selected to interview on-site will be required to complete a ?Government Contractor Controlled-Access Facility Questionnaire? before visiting the client facility.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This client is a U.S. government contractor with specific controlled-access facilities that must register non-U.S. Persons; therefore, all visitors to those facilities must declare their nationality and citizenship upon arrival at, and before entering. Depending on the work location, candidates selected to interview may be required to complete 'Government Contractor Controlled-Access Facility Questionnaire' before visiting the client facility.