Customer Success Team Lead in Morrisville, NC with Greene Resources

Date Posted: 9/14/2020

Job Snapshot

Job Description


Job Number: 39028


Customer Success Team Lead


Job Description:

Our client is seeking a Customer Success Team Lead to manage their passionate group of customer voice representatives! In this role, you will be responsible for building and maintaining a strong workforce, ensuring your team is working to solve customer inquiries in a timely and effective manner. As Team lead, you will assume all escalation issues that arise and work with key stakeholders and customers directly to solve their problems.


Responsibilities:


  • Manage a team of Customer Voice Representatives and help them effectively build customer relationships and strengthen retention

  • Ensure all reps are maintaining if not exceeding all set metrics on a daily basis

  • Understand customer needs, objectives, and processes

  • Help identify and mitigate risks to customer success

  • Manage and mitigate customer churn among your team

  • Assume the voice of your customers to communicate goals and issues with senior leadership within the company


Education Requirements:


  • Bachelors Degree Preferred


Desired Background/Skills:


  • High attention to detail and willingness to get "in the weeds" to fix a problem

  • Knowledge of customer success best practices


Qualifications:


  • 4+ years proven success in Customer Success or Account Management role for a SaaS company

  • Experience driving client adoption of technology or software product

  • Exceptional communication and relationship management skills

  • Management/team lead experience is required


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.