Customer Success Manager in Cary, NC with Greene Resources

Date Posted: 8/26/2019

Job Snapshot

Job Description


Job Number: 34615


Customer Success Manager


Job Description:

Our client is looking for a Customer Success Manager to be the master juggler of all client contact, support, project planning, deliverables, and customer success! This position is based in Cary, NC.


Responsibilities:


  • Manage client relationships including project deliverables, budget, communications and education.

  • Act as main liaison for internal teams and client on project status, updates and communication.

  • Maintain internal tools used for project management and sales support.

  • Gather requirements, oversee analyst work and deliver on client expectations.

  • Provide strategic direction to clients as they outline project and plan for future goals and objectives.

  • Assist with marketing and event coordination as needed.

  • Learn the features and benefits for all products, training and services sold by the company.

  • Attend various company, partner and networking events as needed.

  • Travel to client sites as needed with advance notice (20% of the time).

  • Assist in the development of processes and tools used to increase internal efficiency and consistency (e.g. reporting, operational procedures, best practices).

  • Complete administrative tasks as needed (e.g. project time tracking, reporting, research).

  • Uplevel clients on internal sales opportunities as it benefits our clients.


Education Requirements:


  • Bachelor's degree preferred


Desired Background/Skills:



    Qualifications:


    • Big picture thinking with a precise attention to detail

    • Prior project or account management experience

    • Collaboration experience with clients and internal teams to efficiently solve business challenges

    • Ability to capture key points pertaining to client future goals and needs

    • Enjoys moving quickly between multiple projects


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.