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Customer Service Representative in Wilmington, NC with Greene Resources

Date Posted: 7/30/2018

Job Snapshot

Job Description


Job Number: 30880


Customer Service Representative


Job Description:

Our client, a leader in developing and marketing biomedical devices, is looking for a positive and articulate, bilingual Customer Service Representative to join their biomedical distribution team in a full time position. The Customer Service Representative will act as a liaison between the customers and the company. The Customer Service Representative will work full-time hours and earn generous compensation and benefits.


Responsibilities:


  • Implement and monitor programs and projects as directed by the operations manager and see them through completion

  • Generate memos, emails and reports when appropriate

  • Respond to questions and requests for information

  • Answer incoming calls and assume other receptionist duties when needed

  • Act as a liaison between the sales team, customers and other departments

  • Use both phone and email to contact customers and verify account and order information

  • Assist customers with placement of orders, credits or exchanges

  • Accurately input customer and order information into the operating system

  • Ensure that the correct items are shipped to the correct location and arrive in a timely manner

  • Take and accurately record payment information and other pertinent information such as purchase orders


Education Requirements:


  • Two-year degree preferred

  • High school diploma required


Desired Background/Skills:


  • Must have exceptional communication skills, both verbally in person and on the phone and in writing, primarily through emails and memos

  • Must have superior organizational skills and a dedication to completing projects on time


Qualifications:


  • MUST be bilingual-Spanish/English

  • Must have the ability to maintain strict confidentiality

  • Must have proficiency in MS Office with expertise in Outlook, Word, Excel and PowerPoint

  • Must be detail-oriented and comfortable working in a fast-paced office environment

  • Must be able to operate standard office equipment

  • Must have the ability to multi-task, while maintaining complex schedules

  • Must be able to work both individually and as part of a team


Other Information:


  • Customer Service Representative candidates must pass pre-employment background check and drug screening



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