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Credit Support Specialist I in Roanoke, VA with Greene Resources

Date Posted: 10/26/2018

Job Snapshot

Job Description


Job Number: 31728


Credit Support Specialist I


Job Description:

The Credit Support Specialist's primary responsibility is to manage all facets of credit and accounts receivable relationships with an assigned portfolio of commercial customers. The Credit Support Specialist is expected to directly contact customers when credit limits need to be reviewed, when orders are placed on decline and when balances are past due. The Credit Support Specialist focuses on maximizing efficient order flow, conducting credit investigations, negotiating payment arrangements and managing all aspects of the credit portfolio. The results of effective performance will be maximizing sales opportunities and minimizing credit losses, while maintaining a high level of customer satisfaction.


Responsibilities:


  • Contact customers daily to make financial arrangements on their accounts to insure consistent, timely orders flow

  • Daily process and release of orders on credit hold based upon receipt of funds or customer payment commitments

  • Resolve customer claims and disputed items

  • Contact all past-due accounts within assigned portfolio and make arrangements for payment

  • Place accounts on credit hold as necessary

  • Handle inbound accounts receivable phone calls

  • Process credit applications, including contacting credit references and setting credit limits

  • Minimize losses due to bad debt

  • Provide backup for cash application activity and credit memo processing

  • Communicate with Field Operations and Commercial Sales regarding account status and credit actions taken

  • Recommend to the Financial Services Manager customers who need to be reviewed as a result of information received during telephone contact


Education Requirements:


  • Associates degree (Bachelor's degree preferred)


Desired Background/Skills:


  • Minimum 1 - 3 years commercial credit and collection experience; or equivalent combination of education and experience.


Qualifications:


  • Understanding of basic accounting and bookkeeping procedures

  • Proficient credit analysis skills

  • Effective collections, issue resolution, deduction management, and negotiation skills

  • Strong computer skills, including Microsoft Office, Word, and Excel (PeopleSoft A/R experience is a plus)

  • Communications expertise and a proficient telephone manner

  • Collaborative attitude, as well as strong analytical and investigative skills

  • Ability to work with customers in sometimes difficult and confrontational situations

  • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities

  • Ability to conduct research into a wide range of credit issues


Other Information:


  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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