Contract HR Specialist in Durham, NC with Greene Resources

Date Posted: 1/6/2021

Job Snapshot

Job Description


Job Number: 40046


Contract HR Specialist


Job Description:

Our client, located in Durham, NC is seeking a skilled contract HR Specialist to add to temporarily their team! This individual will be responsible for providing customer support for HR, Payroll, Benefits, Recruiting, and other related solutions. The HR Specialist will develop a working knowledge of HR policies and procedures through processing of data and responding to inquiries. This is a full time, contract opportunity that is structured to last roughly 4-5 months.


Responsibilities:


  • Provides first point of contact and excellent customer service for customers including employees, managers, COEs, and HR Business Partners.

  • Will support interactions via telephone, email, other technology, and in-person as needed.

  • Documents all customer interactions accurately into the case management tool and escalates complex inquiries for resolution or otherwise instructed by management timely and accurately.

  • Ensures the information is accurate and adheres to corporate standards on a timely and accurate basis.

  • Provides accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions, and intake for employee relations on a timely and accurate basis while using client values.

  • Works with peers and management to support established service levels and quality goals.

  • May also conduct special projects, such as providing training to less experienced associates.

  • Supports the HR Department's mission to create opportunities for employees to experience Great Jobs, Great Bosses and Great Rewards

  • Solicits input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience.


Education Requirements:


  • 4-year degree in HR, Business, Psychology, Sociology or a related field strongly preferred


Desired Background/Skills:


  • Experience working with public in retail, food service or hospitality setting

  • Experience and or interest in HR

  • Experience with Workday or ServiceNow is a plus


Qualifications:


  • Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge

  • Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds

  • Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events

  • Solid verbal and written communication/customer service skills and ability to communicate clearly and concisely

  • Solid teamworking skills and ability to handle a fast-paced environment

  • Good skills in Microsoft Outlook, Excel, and Word


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.