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Collection Representative in Raleigh, NC with Greene Resources

Date Posted: 2/8/2018

Job Snapshot

Job Description

Job Number: 29339

Collection Representative

Job Description:

Our client is searching for a Collection Representative to add to their team who provide quality service to clients and customers within the education industry.


  • Collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually

  • Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service

  • Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner

  • Processing returned mail in a manner that meets federal requirements

  • Completing any reports in a timely manner

  • Handle incoming or outgoing phone calls to students

  • Identify problem accounts and refer to appropriate department

  • Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options and forbearance

  • Basic knowledge of federal regulation relevant to the servicing of all loans serviced by our client

  • Identify potential and/or denied claims

  • Assist management as needed and perform other duties as assigned

  • May require working an alternate schedule, such as evening hours

Education Requirements:

  • High School Diploma, General Education Degree (GED), or equivalent required

  • Associate degree from an accredited institution preferred

Desired Background/Skills:


    • At least two years of related experience

    • Some customer service or collection experience preferred

    • Basic mathematics skills

    • Basic PC skills with the ability to accurately key actions taken on borrowers records

    • Ability to shift quickly and accurately between various tasks

    • Ability to maintain composure and avoid aggressive behavior in very difficult situations

    • Good customer service philosophy and attitude

    • Ability to meet and manage customer expectations in a professional and timely manner

    • Good oral and written communication skills

    • Ability to develop and maintain constructive and cooperative working relationships

    • Ability to complete assigned tasks with minimal supervision

    • Careful attention to detail and thoroughness in completing work tasks

    • Ability to use relevant information and individual judgment to determine whether processes comply with federal regulations and requirements

    Other Information: