Client Success Specialist in Raleigh, NC with Greene Resources

Date Posted: 8/14/2019

Job Snapshot

Job Description


Job Number: 34489


Client Success Specialist


Job Description:

Our client, located in Raleigh, NC is seeking a motivated Client Success Specialist to add to their team! The Client Success Specialist manages client accounts, conducts online product demos, and provides world-class support to help the clients achieve their business goals through cloud services and product offerings. This role is 100% customer focused role and a direct hire opportunity!


Responsibilities:


  • Successfully manage and coordinate client needs to ensure overall client satisfaction

  • Work with subject matter experts, in-house and remotely to offer best in class services

  • Troubleshoot customer issues and escalate as needed to the technical support team

  • Review client reports and make needed improvements

  • Initiate daily, weekly, and monthly client calls

  • Work closely with internal team members to develop internal processes

  • Work closely with the team to shape the future of the business

  • Work with vendor partners

  • Coordinates demos for prospects and customers


Education Requirements:


  • Bachelor's degree in business, marketing, communications, or related area


Desired Background/Skills:



    Qualifications:


    • Two (2) years of client-facing experience with demonstrated dedication to clients and problem solving

    • Pass G Suite Certified Sales Specialist exam within 30 days of hire date

    • Working knowledge of cloud services technology

    • Working knowledge of business services and products

    • Experience doing product demos and webinars

    • Experience working in a collaborative team environment

    • Unquestioned integrity and commitment level

    • Excellent written and verbal communication skills with a professional phone presence

    • Ability to work in a fast-paced environment and thrive at learning a lot quickly

    • Flexible and interested in a small company with lots of growth opportunity


    Other Information:


    • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.