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Client Care Advocate in Raleigh, NC with Greene Resources

Date Posted: 9/12/2018

Job Snapshot

Job Description

Job Number: 31314

Client Care Advocate

Job Description:

Our client, located in Raleigh, NC, is seeking a Client Care Advocate to add to their team! The position requires a high degree of customer service, problem solving, and communications skills and works under the direction and supervision of the Client Services Manager (CSM). This individual will be part of the Client Services organization and support their clients and their employees, by resolving all service matters. The Client Care Advocate will also act as the liaison with the insurance carriers for all matters relating to the servicing and maintenance of the client base. This is a full time, contract opportunity.


  • Works directly with clients and employees to answer questions and resolve their issues.

  • Loads and maintains all service activities in Benefit Point.

  • Resolves enrollment and termination issues.

  • Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.

  • Provides members with assistance for appeals and other service matters.

  • Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.

  • Works with service teams and service team members to ensure continuity of work flow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.

  • Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.

  • Proactively calls key contacts to check-in and for fact finding.

  • Assists with the training of new hires in their duties.

  • Prepares reports giving details of complaints and service requests on a monthly basis.

  • Shares new and unique information with other service team members.

  • Administrative duties associated with the role including maintaining organized file systems (both paper and electronic) and timely submission of all employee paperwork as required.

  • All other duties as assigned.

Education Requirements:

  • A college degree in Business or Communications is preferred.

Desired Background/Skills:


    • 1 + years of group health and employee benefits with an understanding of ancillary coverage such as life, disability, and dental insurances are preferred.

    • A thorough (intermediate to advanced) knowledge of and experience with the Microsoft Office Suite of products especially Excel, Outlook, and Word.

    • Driven to accomplish goals and promotes cooperation and shared success throughout the company.

    • Analytical and Problem Solver.

    • Highly Organized.

    • Service Oriented.

    • Must have strong written and verbal communication and negotiation skills.

    • Must be able to collaborate with other?s to develop best practices and standards.

    Other Information: