Business Representative (Multiple Openings) in Raleigh, NC with Greene Resources

Date Posted: 1/31/2020

Job Snapshot

Job Description


Job Number: 36106


Business Representative (Multiple Openings)


Job Description:

We are looking for Business Representatives to join our team at one of the top research institutions in the world! A Business Representative acts as the front line by reaching out by telephone to key decision-makers at selected establishments across the country to gain their assistance and cooperation regarding occupational information. These are full time positions based in Raleigh, NC.


Responsibilities:


  • Contact each selected establishment assigned and verify that it is business eligible. If so, identify an appropriate 'point of contact' (POC)

  • Contact the POC, explain the program, describe the data collection effort, and determine whether the establishment has any of the occupations selected for that business and explain to the POC that an information package will be sent to him or her

  • After the POC has received the information package, call to secure his or her participation and confirm that there are employees in the target occupations

  • Help the POC create a list of employees in the occupations of interest and use the Case Management System to randomly sample a small subset of employees (maximum of eight employees per occupation, 20 employees total) for the establishment

  • Order customized questionnaire packets to be mailed to the POC, and request that the POC distribute the appropriate questionnaire packet to each sampled employee

  • Make follow-up calls to the POC at the prescribed intervals, as necessary

  • Maintain an accurate record in the Case Management System of all your interactions with selected establishments

  • Meet performance expectations in areas of efficiency, quality, response rates and production

  • Adhere to all project protocols and deadlines

  • Always maintain confidentiality of survey data and materials

  • Complete administrative forms in a timely manner and in accordance with the procedures outlined in the program manuals

  • Represent the organization and client in an ethical and professional manner

  • Conduct research in compliance with and adherence to project protocols and deadlines as specified in training and documented in project manual

  • Must type accurately while conducting telephone conversations

  • Comfortable in a high-dialing work environment to complete telephone-based research

  • Ability to establish and maintain effective working relationships with study participants, coworkers, managers and clients

  • Must be able to meet the following physical demands: sit for long periods of time, speak on the phone for up to 90% of your shift, work in a side-by-side cubicle office environment, communicate through speech and listening, reach with hands and arms, sit and view a computer screen for long periods of time


Education Requirements:


  • Bachelor's Degree Preferred


Desired Background/Skills:


  • Two years related work experience may include but is not limited to contacting, interviewing, and/or negotiating with business establishments, service providers, and other professional personnel

  • Proven business-to-business telephone etiquette and communication skills; Ability to engage and persuade stakeholders successfully


Qualifications:


  • Excellent computer skills and experience maneuvering between multiple programs/systems

  • Excellent interpersonal, problem-solving, and critical thinking skills

  • Strong attention to detail

  • Effective time management and organizational skills

  • Strong written and verbal communication skills ensuring correct use of grammar and punctuation


Other Information:


  • Work hours are Monday through Friday, 8:30 a.m. - 5:30 p.m.

  • Salary starts between $16.00 - $18.00/hour depending on education and experience

  • Paid two-week training program

  • Opportunities for growth

  • Performance and merit-based compensation programs

  • Paid time off and holiday pay

  • Full-time employees are eligible for health insurance

  • Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.