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Administrative Support Representative in Louisburg, NC with Greene Resources

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Louisburg, NC
  • Experience:
    At least 1 year(s)
  • Date Posted:
    5/17/2019

Job Description


Job Number: 33418


Administrative Support Representative


Job Description:

Our client based in Louisburg is seeking a Administrative Support Representative to add to their team! The Administrative Support Representative will be responsible for the timely management and order processing and is actively involved in internal communication between production, shipping, procurement, inventory management, and quality control.


Responsibilities:


  • Interact with and support customers

  • Enter customer orders

  • Investigate and process credit requests and return authorizations

  • Maintain customer data base.

  • Proactively communicates with both internal and external customers regarding order verification, order status, and shipment information.

  • Work directly with interfacing departments to ensure order fulfillment.

  • Effectively implement processes designed to deliver world class customer service.

  • Review w/ credit department customer terms and conditions

  • Shared responsibility for taking and transferring company calls.

  • Follow ? Up on customer complaints and concerns

  • Provide feedback on customer complaint / problems to engineering resource to ensure product improvement

  • Ensure customer satisfaction by providing timely, accurate and helpful telephone support. .

  • All other duties as assigned


Education Requirements:


  • HS Diploma or GED


Desired Background/Skills:


  • Strong customer focus & commitment to providing world class customer support

  • Ability to thrive in a team environment

  • Strong organizational skills and attention to detail

  • Strong sense of urgency and ability to work effectively under deadlines in a fast-paced environment

  • Strong communication (verbal and written) and interpersonal skills

  • Ability to work independently with little direct supervision

  • Ability to adapt to change


Qualifications:


  • Minimum of 1 year of previous experience in a customer-facing role is required.

  • Must live within a 50 mile radius of the work location. No relocation benefit is provided.

  • Must be legally authorized to work in the United States without company sponsorship.

  • Strong computer skills including Microsoft Office, Word, Excel and Outlook.

  • Previous experience with ERP system would be an advantage


Other Information:


  • Paid time off

  • 10 Company holidays

  • Life insurance

  • Health, dental, and vision insurance

  • 401(k)

  • Supplemental life insurance

  • Short-term disability insurance

  • Employee Assistance Program