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Accounts Services Specialist in Raleigh, NC with Greene Resources

Date Posted: 8/24/2018

Job Snapshot

Job Description


Job Number: 31145


Accounts Services Specialist


Job Description:

Our client, based in Raleigh, NC, provides managed services for Repossession, skip trace, Remarketing, legal, and field services. They are currently seeking experienced Account Services Specialists in their Raleigh, NC office to work repossession cases. This is a full-time, contract to hire position.


Responsibilities:


  • Provide excellent client service to lenders seeking to recover unpaid assets by acting as the liaison between the lender and repossession agent.

  • Responsible for efficiently managing approximately 550 - 650 cases or more at one time.

  • Gather and document appropriate, detailed and accurate information in our proprietary portal to manage the repossession process to completion.

  • Communicate by phone and electronically with lenders, agents, client representatives and other individuals in a timely and thorough manner.

  • Recognize new cases and identify the best repossession agent to handle that case for the lender; recognize when new agents are necessary in an effort to keep cost down for the client.

  • Monitor case updates to ensure that the repossession agent is working each case to specified guidelines in a timely manner; review invoices to be certain that agents are complying within the terms of their agreement.

  • Identify when cases need to be moved to other stages of recovery, and continue monitoring and documenting through each stage.

  • Monitor any overdue cases and assure cases are kept current including notifying the appropriate source when an update is needed.

  • Prioritize and manage multiple tasks to completion.

  • Respect and follow the business needs of the organization and professional needs of others including their workload balance, and time at and away from the work station.

  • Work within assigned team and lender group while being flexible to support other teams or departments in times of need.


Education Requirements:


  • Associates Degree preferred.


Desired Background/Skills:



    Qualifications:


    • 2-3 years of strong client service experience, preferably in the call center market, or a lending institution.

    • Banking or asset resolution experience preferred but not required.

    • Must be extremely reliable and detail oriented in order to monitor the entire process successfully and in a timely manner.

    • Must have excellent time management skills and strong communication skills.

    • Responsible, reliable self-starter and be able to self-manage across multiple accounts.

    • Strong computer skills, proficiency in Microsoft applications as well as the ability to learn other applications and apply them quickly and accurately.

    • A positive personality, great phone voice, professional work ethic, dependability, loyalty and a desire to succeed for both yourself and your team.


    Other Information: