HR Assistant

Job Number: 48122

HR Assistant

Job Description:

Our client is in search of an entry level HR Assistant who will be responsible for providing customer support in the HR shared services center for HR, Payroll, Benefits, HCM Solutions and Recruiting.

Responsibilities:

• Provide first point of contact and excellent customer service for accessHR customers, including employees, managers, Centers of Excellence (COEs), and HR Business Partners.

• Support interactions via telephone, email, other technology, and in-person as needed.

• Document all customer interactions accurately in the case management tool and escalate complex inquiries for timely and accurate resolution, ensuring adherence to corporate standards.

• Provide clear communication and accurate information regarding HR policies, practices, and processes, such as benefits, hiring, payroll, HCM solutions, and employee relations intake.

• Collaborate with peers and management to maintain established service levels and quality goals.

• Solicit input from business units and other functions to improve HR processes and identify ways to enhance company policies and the employee experience.

• Participate in teams and projects as requested.

• Conduct special projects, such as training less experienced accessHR associates.

• Support other accessHR responsibilities and tasks as needed.

• Contribute to the HR Departments mission of creating opportunities for employees to experience Great Jobs, Great Bosses, and Great Rewards.

Education Requirements:

Desired Background/Skills:




• Good computer skills and customer service skills.

• Must be very detail orientated.

• Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities.

• Exceptional listening skills and experience in building personal skills and knowledge.

• Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds.

• Excellent verbal and written communication and customer service skills with ability to communicate clearly and concisely by phone, chat and/or in person.

• Solid teamworking skills and ability to handle a fast-paced environment.

• Good Microsoft Office Outlook, Excel and Word skills.

• Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events, and work onsite as needed.




Qualifications:




• Prior experience with benefits is preferred, but not required.

• Experience working with public in retail or hospitality setting preferred.

• Experience with an HR shared service center environment is desired.

• Experience with Workday or ServiceNow is desired.




Other Information:




• Hybrid schedule.

• 1 to 2 days onsite each week.




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Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.