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Benefit Implementation Manager job in Rockwall at Greene Resources

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Benefit Implementation Manager at Greene Resources

Benefit Implementation Manager

Greene Resources Rockwall, TX Full-Time
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Job Number: 44721

Benefit Implementation Manager

Job Description:

Our client is in need of a Benefit Implementation Manager. This role makes sure customers can hire, onboard, and understand their benefit layout for themselves and to their employees. You will own your book of clients to develop their knowledge develop best practice set ups. You will help design, train and deliver a product in unison with payroll. Integrity and honesty is a driven factor for this position.


  • Client interaction on discovery, system configuration and training an implementation on client driven plan designs Essentially, setting up benefit plans with multiple tiered pricing structures)

  • Reports, policies, and procedures that relate to benefits

  • Support the benefits team as needed, as well as daily to support client account managers, payroll and sales as needed

  • Work collaboratively with the team with compliance and systems for clients

  • Maintain data integrity and system functionality of all benefits information to ensure accuracy of all benefits enrollments and benefits related data between Digital Edge Payroll to provide vendors with accurate information

  • Recommend and apply best practice set ups to clients setting up businesses for the first time

  • Resolves client inquires, provides relevant information

  • Organizes and priorities work to ensure timely, effective, efficient, and economic delivery of services, including delivering or coordinating the delivery, as appropriate, of Resourcing Edge compliance and administrative solutions

  • Manages multiple projects to ensure problem resolution in the shortest amount of time possible, while keeping clients regularly advised of status and anticipated resolution date

  • Documents and customer interactions in the CRM system

  • Ensures proper triage, escalation, and effective resolution of all inquiries

  • Responsible for taking initiatives and action towards professional development, taking on stretch assignments and additional projects, as well as staying advised of statutory and regulatory payroll and compliance practices

  • Provide ACA configuration and support (1095s)

  • Designing and implementing workflows

  • Resourcing Edge reserves the right to change or modify duties and assignments at any time

Education Requirements:

  • Bachelor's degree or equivalent combination preferred

Desired Background/Skills:

  • Strong written and verbal communication skills with a talent for precise articulation of customer issues

  • Great problem-solving mindset, thinking first from principals

  • Energetic & Collaborative with the team

  • Provides accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.

  • Highly organized

  • Detail oriented

  • Strong work ethic

  • Ability to manage multiple projects

  • Critical thinking, problem solving and time management


  • Experience is ideally in benefits, but not required.

  • Technical skills are mandatory and proficient in Outlook, Microsoft, Typing

  • Previous payroll experience is a plus

  • Knowledge of isolved HCM and or Prism HR platform is a plus, along with building benefit forms, workflows and validating enrollment processes strongly preferred

  • Knowledge of employee benefits or hand on experience is a plus

Other Information:

    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Snapshot

Employee Type



Rockwall, TX

Job Type

Customer Service, Insurance, Management


Not Specified

Date Posted

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