US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Remote Customer Care Coordinator job in Burnsville at Greene Resources

List of Jobs and Events

Apply to this job.
Think you're the perfect candidate?
Apply Now
Remote Customer Care Coordinator at Greene Resources

Remote Customer Care Coordinator

Greene Resources Work from Home/Remote Contractor
$15.00/Hour
Apply Now

Job Number: 44263


Remote Customer Care Coordinator


Job Description:

Our partner, a national provider of diagnostic testing, has an immediate need for Remote Customer Care Coordinator. There are two shift openings available: M-F, 11:30am-8pm and M-F 9am- 5:30pm. Pay: $15 an hour


Responsibilities:


  • Answers customer support e-mails pertaining to screening services and other various contact reasons

  • Serves on the front lines of our contact team by answering customer service support calls from participants

  • Supports Partner clients as a Tier 1 escalation for all Data or Program issues

  • Troubleshoots various technical issues

  • Organizes and triages all Data issues support requests

  • Works with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs

  • Other various projects as identified by the LES Customer Care Supervisor


Education Requirements:


  • High School Diploma or GED equivalent required

  • Associate?s or Bachelor's degree preferred


Desired Background/Skills:


  • Customer service experience

  • Bilingual language skills a plus, but not required


Qualifications:


  • Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)

  • Above average knowledge of Excel and formulas

  • Knowledge of Zendesk (preferred, but not required)

  • Ability to move with a sense of urgency and respond to needs at a moment?s notice

  • Ability to adapt to new situations quickly and comprehend new tasks with little training

  • Critical thinking skills

  • Ability to collaborate with others and come together as a team

  • Reliable high speed internet and a designated/quiet workspace


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Get job alerts by email. Sign up now! Join Our Talent Network!

Salary Details

This salary was provided in the Job Posting.
$15
Hourly Salary

Job Snapshot

Employee Type

Contractor

Location

Work from Home/Remote

Job Type

Customer Service

Experience

Not Specified

Date Posted

09/13/2022
Apply to this job.
Think you're the perfect candidate?
Apply Now