Job Number: 45568

Senior Systems Engineer

Job Description:

We are working with our valued client to identify a senior Client Modern Workspace L3 Engineer, who will provide Level 3 engineering design, solutioning and support to clients. The Client Modern Workspace L3 Engineer will troubleshoot, diagnose, and resolve Level 3 incidents received, and partner with other resources as necessary

Responsibilities:

• Developing and deploying applications using various software development and automation techniques such as: SCCM, JAMF, Intune and Autopilot to create a fully automated End User lifecycle process.

• Creating infrastructure designs and performing solution evaluations balancing requirements, costs, and risk

• Maintaining ongoing maintenance, application deployment and patching

• Following change management process

• Providing technical expertise and acting as a resource for resolving complex technical problems

• Auditing existing workflows and identifying improvements

• Providing technical governance across the Client Modern Workspace

• Managing technical environments: Microsoft SCCM, Microsoft Exchange On-Prem and Online, Microsoft Azure, Microsoft 365, Active Directory and any other innovative solutions that are implemented to support the needs of the business

• Using problem-solving and people skills to ensure swift resolutions to technical issues

• Testing, troubleshooting, and diagnosing computer error messages and failures

• Providing customer support to clients via telephone, chat, email support or tickets

• Provide a high first call resolution rate

Education Requirements:

Desired Background/Skills:






Qualifications:




• Experience working on a helpdesk/service desk handling tickets

• Experience troubleshooting Desktop hardware and associated peripherals.

• Proficiency in navigating accounts.

• Ability to resolve more complex support ticket requests

• Effectively manage length of calls, handle time, and after call work

• Promote teamwork and contact center success

• Expert knowledge of Apple, Windows, Desktop and Mobile Device hardware and software

• Expert knowledge of Windows 10, 11, and Microsoft 365

• Experience with JAMF, Intune and SCCM

• Experience working with Microsoft Teams, it?s use, deployment and configuration of Conference Room hardware

• Working knowledge of File Transfer, Wi-Fi, Lan, Wan, and VPN

• Strong experience with Exchange Online.

• Experience working with SCCM

• Experience working with Virtual Desktop Environments

• Experience with ServiceNow Ticketing System

• Experience with PowerShell Scripting

• Strong ability to troubleshoot issues

• Strong communication skills.

• Ability to multitask well




Other Information:






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Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.