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HR Solutions Specialist

Greene Resources Durham, NC (Onsite) Contractor

Job Number: 47559


HR Solutions Specialist


Job Description:

Our client is seeking an HR Solutions Specialist who will be responsible for providing customer support in the HR shared services center for HR, Payroll, Benefits, HCM Solutions and Recruiting. This role is Hybrid with 1-2 days Onsite each week and 3 days will be remote!


Responsibilities:


  • Provides first point of contact and excellent customer service for accessHR customers including employees, managers, COEs, and HR Business Partners. Will support interactions via telephone, email, other technology, and in-person onsite as needed.

  • Documents all customer interactions accurately into the case management tool and escalates complex inquiries for resolution or otherwise instructed by management timely and accurately. Ensures the information is accurate and adheres to corporate standards on a timely and accurate basis.

  • Provides accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM solutions, and intake for employee relations on a timely and accurate basis.

  • Works with peers and management to support established service levels and quality goals.

  • May also conduct special projects, such as providing training to less experienced accessHR associates.

  • Supports other accessHR responsibilities and tasks as needed.

  • Supports the HR Departments mission to create opportunities for employees to experience Great Jobs, Great Bosses and Great Rewards.

  • Solicits input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience.

  • Participates in teams and on projects as requested.


Education Requirements:


  • Bachelors Degree preferred.


Desired Background/Skills:


  • Experience working with public in retail or hospitality setting.

  • Experience with an HR shared service center environment is a plus.

  • Experience with Workday or ServiceNow is a plus.


Qualifications:


  • Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge.

  • Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds.

  • Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events, and work onsite as needed.

  • Solid verbal and written communication/customer service skills and ability to communicate clearly and concisely by phone, chat, and/or in person.

  • Solid teamworking skills and ability to handle a fast-paced environment.

  • Good skills in Microsoft Outlook, Excel, and Word.


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Snapshot

Employee Type

Contractor

Location

Durham, NC (Onsite)

Job Type

Admin - Clerical, Human Resources

Experience

Not Specified

Date Posted

05/29/2024

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