Customer Service Representative (RTI)

Job Number: 48205

Customer Service Representative (RTI)

Job Description:

Greene Resources is hiring a Customer Service Representative for a top research institution. As a Customer Service Representative, you would be an integral part of accomplishing the organizations mission to improve the human condition.

Responsibilities:

• Contact medical providers via telephone to collect medical record-based data.

• Perform data entry tasks in a fast-paced, goal-oriented production environment.

• Navigate an electronic case management system while on the telephone.

• Identify points of contact for medical providers and clearly communicate the importance of project participation.

• Send and confirm patient authorization forms before collecting data.

• Conduct all data collection tasks according to approved research protocols.

• Identify and communicate barriers to achieving goals with appropriate supervisors and try to apply new solutions to gain cooperation.

• eview and process a high volume of records efficiently and effectively.

• Establish and maintain positive working relationships with supervisors and co-workers.

Education Requirements:

• High school diploma or GED.

• Some post-secondary education preferred.

Desired Background/Skills:

• Proven telephone etiquette and communication skills.

• Ability to interact comfortably and professionally with a variety of people.

• Must have the ability to maintain a consistent level of professionalism in all areas of employment.

• Engage and persuade stakeholders successfully on the telephone.

• Proficient computer skills and experience maneuvering between multiple programs/systems.

• Excellent interpersonal, problem-solving, and critical thinking skills.

• Strong attention to detail.

• Effective time management and ability to work independently as required.

Qualifications:

• 1 to 2 years of customer service experience or an equivalent combination of related education, training, and experience.

• Experience working in a professional, office environment is strongly preferred.

Other Information:

• Full-time, long-term contract.

• Monday - Friday, 8:30am to 5:30pm.

• $18/hour with weekly pay.

• Competitive benefits include health care, dental care, vision care, 401K/matching, PTO, and paid holidays with accruals beginning within the first 6 months of employment.

• Fully paid training.

• Opportunities for career advancement, including performance-based benefits of pay increases & remote work potential.

• Convenient location in RTP, close to I-85, I-40, 540 and the Durham Freeway.

• 1.2 miles of outdoor exercise/walking space near company campus.

• Access to on-site dining amenities.

• Brand new state-of-the-art training and workstation areas.

Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.