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Customer Service Representative at Greene Resources

Customer Service Representative

Greene Resources Reston, VA Full-Time
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Job Number: 44711


Customer Service Representative


Job Description:

The Customer Service Rep is responsible for day to day management of their assigned book of business. The Customer Service Rep works closely and collaboratively with the internal service team, Benefits Consultants and/or Client Executives to ensure service deliverables meet and exceed client expectations. The Customer Service Rep serves as the clients? main point of contact for any benefit- related service needs.


Responsibilities:


  • Manages and maintains assigned book of business

  • Serves in an advisory capacity for clients;

  • Delegates work assignments to internal service team members

  • Works closely with Benefits Consultants and/or Client Executives to manage the entire renewal process

  • Manages day to day client issues

  • Conducts needs analysis and strategy calls

  • Conducts enrollment meetings as needed

  • Conducts regular face-to-face meetings with clients

  • Advises clients in reducing costs while offering competitive benefits options

  • Assists clients with 5500 form filings, as applicable

  • Assists in growing the book of business through cross-sale opportunities when available

  • Builds relationships with clients through proactive communications

  • Communicates and educates clients on latest trends, concerns and changes in the industry

  • Effectively and efficiently manages complex accounts and high-level service deliverables

  • Provides leadership within the extended service team


Education Requirements:


  • Bachelor's Degree, preferred

  • Current Life and Health license, preferred


Desired Background/Skills:


  • 3+ years? experience in account management or in a consultative role, required

  • Prior experience in broker agency or benefit administration firm, required

  • Thorough knowledge of health and ancillary products; required

  • Working knowledge of all Microsoft Office products; required

  • Familiarity and practical knowledge of quoting process and tools; preferred

  • Experience with database applications, a plus.


Qualifications:


  • Must be self-motivated and disciplined

  • Possess excellent written and verbal communication skills

  • Possess strong organizational skills

  • Must be very detail-oriented

  • Demonstrate leadership capabilities

  • Ability to work with clients at a strategic level

  • Ability to thrive in fast-paced environment


Other Information:




    Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Snapshot

Employee Type

Full-Time

Location

Reston, VA

Job Type

Customer Service

Experience

Not Specified

Date Posted

08/30/2022
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