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Customer Service Agent at Greene Resources

Customer Service Agent

Greene Resources Wilmington, NC Contractor
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Job Number: 44726

Customer Service Agent

Job Description:

Our client is seeking a Personal Lines Customer Service Agent to join the team of an independent insurance agency. Our client has been family owned for over 60 years and are recognized as "one of the most trusted independent insurance agencies in the area". The company offers excellent benefits including; Health benefits, Paid time off (vacation and personal/sick days), 401k and potential for performance bonuses.


  • Establish customer relationships and follow up with customers, as needed.

  • Provide prompt, accurate, and friendly customer service.

  • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

  • Schedule appointments, identify customer needs.

  • Use a customer-focused, needs-based review process to educate customers about insurance options.

  • Maintain a strong work ethic with a total commitment to success each and every day.

Education Requirements:

  • NC Property & Casualty License required

  • High school diploma/GED required

Desired Background/Skills:


    • 1 year experience in a Insurance CSR position with exceptional professional customer service

    • Experience working with multiple carriers preferred

    • Experience writing with an independent agent strongly preferred

    • Experience using Applied Systems a plus

    Other Information:

      Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Job Snapshot

Employee Type



Wilmington, NC

Job Type

Customer Service, Entry Level, Insurance


Not Specified

Date Posted

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