Dietary Telephone Interviewer (RTI)

Job Number: 48140

Dietary Telephone Interviewer (RTI)

Job Description:

Dietary Telephone Interviewers must conduct dietary telephone interviews with survey participants for the National Health and Nutrition Examination Survey (NHANES), emphasizing the importance and value of their participation.

Responsibilities:

• Follow a scripted questionnaire precisely to collect accurate data, ensuring all responses are entered correctly into the system in real-time.

• Engage with participants to address concerns and attempt to convert those who previously declined participation.

• Attend all required training sessions to stay informed on survey protocols and maintain high standards of data quality throughout the collection process.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Collaborate with other call center professionals to improve customer service

Education Requirements:

• No education requirements required.

Desired Background/Skills:

• Call center or customer service environment advantageous

Qualifications:

• Active listening: Being able to listen to understand, not just to respond.

• Problem-solving: The ability to quickly identify and resolve customer issues.

• Product knowledge: Understanding the company's products or services and how to answer questions about them.

• Computer skills: Being able to use computer software and type quickly.

• Attention to detail: Being able to identify important information and use it to act.

• Organizational skills: Being able to design a system to keep track of conversations with customers.

• Interpersonal communication: Being able to deliver excellent service and resolve customer issues.

Other Information:

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Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.