Relationship Manager

Job Number: 46748

Relationship Manager

Job Description:

Our client is looking for a Relationship Manager who will support revenue goal attainment for Chamber membership with a focus on membership retention, new member sales, and monthly subscription members. This position requires a detail- and deadline-oriented individual with excellent organizational skills and the ability to provide exceptional customer service and communication with members. The candidate must demonstrate enthusiasm, initiative, follow-through, and the ability to work in a fast-paced and time-sensitive environment.

Responsibilities:

• Work with Senior Vice President on generating a pipeline for new member sales

• Execute retention plan for assigned accounts

• Make sales calls to new and existing members

• Respond to member inquiries

• Develop strong relationships with members by providing support, information, and guidance

• Maintain sales activity records in CRM

• Book qualified meetings via outbound communications (phone, email, and social platforms, mainly LinkedIn)

• Work with Senior Relationship Managers to close deals

• Schedule appointments for Senior Relationship Managers and attend sales calls

• Serve as backup sales staff for walk-in visitor to the Chamber

• Perform other duties assigned by supervisor and as needed by the team

Education Requirements:

• Associates degree

• Bachelors degree preferred

Desired Background/Skills:

• Previous fundraising experience in a non-profit or university setting is preferred

• Excellent communication skills, verbal, written, and presentation

• Excellent customer relationship skills

• Intermediate proficiency in Microsoft Word, Excel, Outlook and PowerPoint

• Experience working with customer relationship management software (CRM) and/or fundraising software (such as Raisers Edge)

• Experience using Microsoft Teams and/or project management software

• Experience working with a non-profit or member association or in customer relationship management

• Experience creating leadership development content for events/programs in cooperation with volunteers

• Experience managing volunteer committees and task forces

Qualifications:

• Lifting: Raising objects from a lower to higher position or moving objects horizontally from position to position

• Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than the whole hand

• Talking: Expressing or exchanging ideas by means of the spoken word. Conveying detailed or important spoken instructions to other workers accurately

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communications and to make the discriminations in sound

• Repetitive Motion: Substantial movements or motions of the wrists, hands and/or fingers to type

• Ability to exert up to 40 pounds of force occasionally to lift or move objects

Other Information:

• This employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures transcribing, viewing a computer terminal, reading

• This position operates in a professional office environment in a shared workspace. This role routinely uses standard office equipment such as computers, phones, and printers. The dress code is flexible from casual to corporate depending on daily activities

• Desire to be successful and surpass sales goals

• Excellent written and verbal communication skills

• Respect for diversity

• Aptitude for teamwork

• A can-do attitude

• Strong goal orientation

• Strong computer skills, familiar with Microsoft Office and Microsoft Teams, Zoom, project management software and relational database systems

• This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Employees are required to work on site or from site three days per week. Daily flextime and general flextime scheduling options are available

• No travel is required except for errands and to event locations within Wake County and RTP

Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.