Collections Representative job in Raleigh at Greene Resources

Job Number: 45252

Collections Representative

Job Description:

Our client, a local law firm, has multiple Collections Representative positions currently open. The Collections Representative is responsible for collecting from consumers on behalf of the company's clients. With the general direction of the Recovery Operations Manager, this position is responsible for negotiating payment plans and settlements with debtors. This will involve placing many outbound calls and demonstrating excellent customer service. This position is 100% onsite Monday-Friday with 8 hour days.

Responsibilities:

• Answer and process inbound calls, place outbound calls

• Process payments

• Update electronic case files

• Manage a personal collections portfolio

Education Requirements:

• High School Diploma/GED required

• Some college/Associate degree preferred

Desired Background/Skills:

• Excellent customer service, organizational, and communication skills

• Ability to work in a fast-paced, customer-driven environment

• Ability to multitask, prioritize, and manage time effectively

• Strong decision-making, problem-solving

• Ability to work under pressure with specific deadlines and attention to detail

Qualifications:

• 1-2 years of collections experience

• Experience with LexisNexis is a plus

Other Information:

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Greene Resources is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.